A practical customer support platform powered by AI
Recourse is a free, open-source, AI-powered customer support tool that helps businesses answer customer questions using their existing guides and documents. It finds relevant information and uses it to create answers, while showing links to the sources. This makes it easier for customers to check where the information comes from.
Answer inquiries using AI
Recourse can find information through keyword matching without using embeddings. Its basic search feature does not require API keys, but generating AI answers depends on the selected model. It also lets businesses fix incorrect answers without reinstalling or updating the software, making it easier to maintain.
Businesses can add the support tool to their websites, with guides for platforms like WordPress. It also allows customers to reach a human support representative when the AI cannot provide enough help. However, setting up and managing the self-hosted tool may be difficult for users without technical experience.
Convenient customer service tool
Overall, Recourse offers a practical way for businesses to automate customer support using information they already have. The source links and answer correction features help make responses more reliable. While it requires some technical knowledge to set up, it can be useful for businesses seeking a self-hosted solution.
